|
ORDERING & SHIPPING
HOW TO ORDER
When you find a pin or other item you like, simply click on the “Add to
Cart” button and the item will be added to your electronic “shopping
cart.” When you are finished shopping and are ready to finalize your order, click on “Checkout.” You will see a summary of the items in your cart. At that point you will be
able to add or delete any item prior to making payment.
We accept Visa, MasterCard, Discover, and American Express credit cards for payment. We also accept PayPal, and checks or money orders in U.S. funds.
PayPal payments should be made to: jcozsd@san.rr.com. (If you select "PayPal" as your payment option during the checkout process, you will automatically be directed to PayPal to make your payment, after which you will be returned back to PinSeller.com to complete the checkout process. Please be sure that you return to our website to make the final "click" to complete the transaction, or your order information will not be saved). All credit card transactions are guaranteed
secure through the use of our 128 bit SSL encrypted connection by GeoTrust. Your credit card will not be charged until we have processed your order, confirmed that we have all items in stock and your order is ready to ship.
In order to allow as many customers as possible the opportunity of purchasing popular pins, we have a quantity limit of 5 pins (of each different pin type) per customer. Our shopping cart will automatically limit your quantity to 5 per pin type, per day.
SHIPPING POLICIES & RATES
We ship packages weighing up to 13 oz. via USPS First Class Mail. Shipments
over 13 oz. require USPS Priority Mail. If you order just a few pins they are usually shipped in bubble mailers,
with another protective bubble envelope inside the mailer providing additional
protection for your pins. Larger orders and pinsets are shipped in boxes. For particularly
large orders, we may ship via UPS or other carriers at our discretion.
Shipping and handling rates within the U.S. are as follows: $3.95 for the 1st
pin, plus $.25 for each additional pin. For example, if you order 10 pins,
shipping and handling would be $3.95 for pin #1, plus $.25 each for pins #2 through #10. The
total shipping cost would be $3.95 + $2.25, or $6.20 for 10 pins. Pinsets are figured as just one pin for shipping purposes; the extra cost of shipping these heavier items is included in the purchase price, so please keep that in mind when comparison shopping.
All of our domestic shipments that are sent via USPS will include both Electronic Delivery Confirmation Service and Shipping Insurance at no additional charge to the customer. When we generate the shipping label for your package, you will be sent an email notifying you of the confirmation number and you will also be given an Internet link so you can check on the delivery status of your order.
As a registered business in San Diego, California we are required to collect 7.75% sales
tax on all orders shipped to addresses in California.
It is our goal to ship all orders within 2 business days (Monday through Friday)
of receipt of your order. In fact we are often able to ship the very next business
day. During peak ordering times it may take up to 5 business days. Please contact
us if you have special time considerations at any time of the year and we can
provide expedited shipping options. We can even send Disney Trader Packs to your hotel at Disneyland or Disney World!
We regret that we cannot combine shipping of auction items won on eBay (eBay
seller id: mmmjcoz) and items purchased on PinSeller.com. Due to our accounting requirements, payments must be made
separately and items will be shipped separately.
INTERNATIONAL SHIPPING
Our general rates for shipping and handling outside the United States are $4.95 for 1 pin, plus $.50 for each additional
pin. This amount is automatically calculated by our software for individual pins. On any items other than single pins, there will be additional postage charges for international orders. Please e-mail us at info@pinseller.com prior to ordering for a shipping quote on specific items.
As noted above, we are now able to provide insurance on all shipments outside the United States, at no additional charge. We are very pleased to be able to offer this service as many internet sellers do not provide shipping insurance for their international customers.
Per customs regulations all customs forms will be marked as merchandise, not "gifts," and will be for the full price of your purchase.
WE BUY PIN COLLECTIONS!
We generally do not trade for pins, but we do buy pin collections, both large and small.
Please keep in mind that we would be purchasing your collection for resale on
our website or eBay, and our offering price will reflect the pricing structure in our
stores. If you have a collection you want to sell, please send a list or description of the
pins you want to sell with as much detail as possible, (pictures/scans of the pins are also helpful) along with your asking price to: info@pinseller.com
RETURNS AND EXCHANGES
We check each pin carefully before it leaves our warehouse, but occasionally
a pin may go out that has a defect such as a broken post. Pins that are defective
or have been damaged during shipment will be replaced at no charge to the customer.
If the pin is no longer available a refund will be issued. Please contact us
by e-mail at info@pinseller.com for return instructions.
“If you’re not happy, we’re not happy!” If any item
does not meet your expectations, it can be returned for exchange or credit within
15 days of receipt.
|
